RULES OF USE
NATIONAL ACADEMIC LIBRARY OF THE REPUBLIC OF KAZAKHSTAN IN ASTANA
1. General Provisions
1.1. These Terms of Use (hereinafter referred to as the Rules) of the National Academic Library of the Republic of Kazakhstan in Astana (hereinafter referred to as NALRK) have been compiled in accordance with the Constitution of the Republic of Kazakhstan, the Civil Code of the Republic of Kazakhstan, the Law "On Culture", the Law "On Non-Commercial Organizations", the Resolution of the Government of the Republic of Kazakhstan dated April 23, 2004 N 461 "On the Establishment of the State Institution "National Academic Library of the Republic of Kazakhstan in Astana" of the Ministry of Culture of the Republic of Kazakhstan", the Law "On Copyright and Related Rights", the Charter of the National Academic Library of the Republic of Kazakhstan in Astana, the Rules on the Activities of Library Institutions of the Republic of Kazakhstan, approved by the Ministry of Culture and Public Consensus of the Republic of Kazakhstan on May 8, 2002 No. 118.
1.2. The National Academic Library of Astana is a non-profit organization that carries out library, bibliographic, research, scientific information, cultural, educational, and other activities to achieve social and cultural goals and meet the spiritual and other non-material needs of citizens. The library is considered a particularly valuable asset of the cultural heritage of the Republic of Kazakhstan.
1.3. The activities of the National Academic Library of Astana are focused on serving users through a system of reading rooms and remote access.
1.4. The library organizes public use of the library collections and information resources at its disposal.
1.5. The library collections are the state property of the Republic of Kazakhstan and are protected by the state.
1.6. The library includes specialized reading rooms with special conditions of use, as reflected in the Rules for the Use of the Rooms.
1.7. Access to the rare book and manuscript collection is provided in accordance with the Rules for the Use of the Rare and Valuable Publications Collection at NABRK.
1.8. The right to use NABRK is granted to citizens aged 14 years and older.
1.9. To ensure proper use of the library's reading rooms, visits for children (aged 0 to 14 years) are restricted, with the exception of the children's literature reading room. Children under 10 years of age are admitted to NABRK only when accompanied by an adult.
1.9.1. The right to use the children's literature reading room is granted to children aged 6 to 14 years.
1.10. NABRK provides sociocultural services to users through a variety of activities, including exhibitions, excursions, cultural and leisure activities, and physical education and health activities.
1.11. NABRK provides users with the following basic services:
Providing comprehensive information about the library's collections and information resources;
Consulting assistance in finding information sources;
Lending documents from the library's collections for temporary use in reading rooms;
Lending documents or copies through interlibrary loan and electronic document delivery;
Providing access to electronic information resources.
The library also provides other services, including those subject to a fee.
2. Library User Registration
2.1. Registration at the National Academic Library of the Republic of Kazakhstan is granted to citizens aged 14 and over, and to children aged 6 to 14 for use in the children's literature reading room.
2.2. The primary document granting the right to use the reading rooms, reference and bibliographic apparatus, and the NABRK collections is a library card. Remotely registered users must obtain a library card at the user registration desk upon visiting the NABRK. Initial library card registration is free.
2.3. The following documents are required for registration:
- ID card (original) or passport of a citizen of the Republic of Kazakhstan, birth certificate; passport for citizens of other countries.
2.4. Registration in the children's literature reading room is granted to children aged 6 to 14 upon presentation of an identity document of parents and child.
2.5. In the event of loss of a library card, the reader will cover the cost of obtaining a duplicate, in accordance with the Price List of Paid Services of the National Academic Library of the Republic of Kazakhstan in Astana.
2.6. Registering for the library and receiving a library card obligates the user to comply with these Rules.
2.7. Registration of collective users (legal entities) is carried out on the basis of an agreement defining the procedure for the provision of information and library services.
3. Rights and Responsibilities of Users
3. 1. Users have the right to:
3.1. 1. Contact the National Library of the Republic of Kazakhstan both in person and remotely.
3.1. 2. Visit the National Library of the Republic of Kazakhstan during its opening hours, adhering to these Rules.
3.1. 3. Receive advisory assistance in searching for and selecting information sources, clarifying information, and obtaining information about documents.
3.1. 4. Receive free, comprehensive information about the composition of the National Library of the Republic of Kazakhstan's collections through the catalog system and other forms of library and information services.
3.1. 5. Receive all types of documents from the National Library of the Republic of Kazakhstan's collections on various media for temporary use through the National Library of the Republic of Kazakhstan's reading rooms, but not for home lending. Rare books and manuscripts are issued in accordance with the Regulations on the Rare Collection.
3.1. 6. Receive electronic copies of publications via Electronic Document Delivery (EDD) from the NABRK collection and from partner libraries under conditions not prohibited by the Regulations on Electronic Document Delivery.
3.1.7. Use internet resources and services, NABRK resources, licensed databases, and electronic versions of publications accessible on library premises, in accordance with the Library Rules.
3.1.8. Use NABRK technical equipment (computers, scanning, and copying equipment), subject to compliance with the relevant rules of use.
3.1.9. Use musical instruments (pianos) during the designated time (when visiting the art reading room).
3.1.10. Use their own work equipment in the service areas: laptops, personal books, and magazines, after obtaining prior permission from the user registration area.
3.1.11. Obtain a voucher for Wi-Fi internet access in the NABRK building.
3.1.12. Reserve documents for the time specified in the Reading Room Rules.
3.1.13. Receive other services, including paid ones, as determined by NABRK and approved in accordance with the Order of the Ministry of Culture and Sports of the Republic of Kazakhstan.
3.1.14. In the event of any disputes, users have the right to contact the library administration.
3.1.15. To submit suggestions, comments, and complaints to the NABRK administration on all matters related to services in accordance with the procedures established by the legislation of the Republic of Kazakhstan.
3.2. Users are obligated to:
3.2.1. Comply with these Rules and the library's access control system. If amendments or additions are made to the Rules, familiarize themselves with them and comply with them.
3.2.2. Treat NABRK property and equipment with care. Maintain the system of publicly accessible documents.
3.2.3. Provide a letter or other document from the relevant institution confirming the research topic and complete the established registration form to obtain permission to work with documents from the rare book depository collection.
3.2.4. Be responsible for the safety of received documents (books, newspapers, magazines, brochures, CDs/DVDs, etc.).
3.2.5. Notify the user registration staff if a library card is lost.
3.2.6. Upon entering the NABRK building, present the library card to the registration librarian for the librarian to make official notes. Show any publications and materials belonging to the user that they wish to bring into the NABRK building.
3.2.7. Inspect documents upon receipt, check for the presence of pages, and if any defects are discovered, report them to the librarian (bibliographer) on duty. Otherwise, the last user to access the document will be held liable for damage.
3.2.8. Present carry-on baggage to a security guard for inspection in accordance with paragraphs 26 and 27 of the "Rules for Ensuring Access and Intra-Facility Security in the Building of the National Academic Library of the Republic of Kazakhstan" of the Ministry of Culture and Sports of the Republic of Kazakhstan dated February 27, 2016.
- Paragraph 26. Persons on the premises are required to observe fire safety measures.
3.2.9. Notify registration staff of any changes to passport information or the loss or theft of a library card.
3.2.10. Leave items in the cloakroom and storage lockers independently: outerwear, hats, umbrellas, bags, backpacks, briefcases, and other bulky items. NABRK employees are not responsible for valuables left in the cloakroom or storage lockers.
3.2.11. Maintain silence, order, and cleanliness in the NABRK building.
3.2.12. Treat NABRK employees and visitors politely.
3.2.13. In emergency situations (fire, accident, terrorist threat, etc.), comply with the instructions of NABRK employees, law enforcement agencies, and emergency response agencies and units.
3.2.14. Present suspicious items to NABRK employees or security for inspection.
3.2.15. Submit written explanations to NABRK administration in the event of a violation of these Rules.
3.3. Users are prohibited from:
3.3.1. Removing printed materials, documents, laptops, and other technical equipment belonging to the NABRK from the NABRK building without permission and accompanying documents. Items found on a user upon exiting the library will be confiscated by a security officer for further investigation.
3.3.2. Damaging documents: damaging (cutting, tearing out pages, making notes, underlining), or folding pages. Damage to or loss of publications and materials will be charged at the prices specified in the library's accounting documents, taking into account any revaluations of the library collection, and at the market price, including VAT.
3.3.3. Tracing printed works from the NABRK collections, with the exception of magazine cutouts stored in NABRK's subsidiary collections, as well as maps from the main book storage collection that are not considered particularly valuable (depending on the preservation condition of the copy).
3.3.4. Sharing a library card with another person, or using someone else's library card.
3.3.5. Bringing into NABRK: microfilm, microfiche, documents on electronic media (CDs and DVDs), and audiovisual media; professional video equipment, cameras, large bags; publications, materials, and equipment belonging to the user that were not indicated upon entry, brought in without permission, and discovered upon exiting NABRK will be confiscated by a security officer along with the library card and handed over to NABRK administration pending investigation of the violation.
3.3.6. The use of various personal scanning and copying devices is prohibited. Taking photographs or filming documents from the NABRK collections using mobile communication devices without permission.
3.3.7. Reconfigure or reinstall software; run any programs not included in the list of programs installed and provided on NABRK computers.
3.3.8. Connect peripherals or other devices to NABRK computers, establish a network connection without the administration's consent, shut down personal computers; make unauthorized copies of electronic resources accessed through NABRK IP addresses.
3.3.9. Remove books, furniture, and equipment from reading rooms.
3.3.10. Enter office premises and use office telephones without permission from NABRK employees; unauthorizedly post announcements, posters, and other advertising and commercial materials in NABRK; engage in small-scale retail trade and other commercial activities.
3.3.11. Conducting tours, classes, lectures, etc. in the reading area without the approval of the NABRK administration.
3.3.12. Disturbing the peace and creating a non-working environment: using mobile phones in reading rooms or areas where user services are provided.
3.3.13. Eating and drinking in areas not designated for this purpose.
3.3.14. Visiting the NABRK in an inappropriate appearance (in dirty or staining clothing, barefoot, shirtless, etc.). Persons who do not observe sanitary and personal hygiene rules will not be admitted to the library.
3.3.15. Entering the NABRK building with animals.
3.3.16. Violating public order and standards of public conduct on NABRK premises: insulting NABRK employees while on duty or users; Smoking on the premises of the National Academic Library of the Republic of Kazakhstan; visiting the National Academic Library of the Republic of Kazakhstan while under the influence of alcohol, drugs, or other toxic substances.
3.3.17. Bringing alcoholic beverages, narcotics, explosives, toxic or flammable substances, weapons, or other dangerous items or substances into NABRK that may cause harm to the health of NABRK employees, users, or visitors, or to stored material and cultural assets.
3.3.18. Taking documents obtained by other users without permission.
4. User Liability
4.1. Users who violate these Rules and cause damage to NABRK shall bear administrative, financial, and criminal liability as provided for by the legislation of the Republic of Kazakhstan and these Rules.
4.2. Users who fail to comply with these Rules may be given a warning/notice, asked to leave the NABRK building, or prohibited from using the library while the circumstances of the violation are investigated.
4.3. For violating these Rules, NABRK administration will revoke the right to use the library for one month after a prior warning:
- transferring a library card to another person, or using someone else's library card;
- using mobile phones in reading rooms, catalogs, and areas where user services are provided;
- reproducing documents from NABRK collections or scanning them using any of their own technical means without permission;
- violating paragraphs 3.3.6; 3.3.8; 3.3.9; 3.3.11; 3.3.12; 3.3.15 of these Rules;
- violation of public conduct standards and paragraphs 3.3.3; 3.3.13; 3.3.14; 3.3.16; 3.3.19 of these Rules;
- for a repeat violation – for a period of up to 1 year.
5. NABRK's Rights to Serve Users
5.1. Determine the content and specific forms of its activities in accordance with the legislation of the Republic of Kazakhstan and the goals and scope of its activities defined by the NABRK Charter.
5.2. Amend and supplement the Rules of Use and the Registration Procedure with NABRK; determine the terms of use of library collections and other information resources, as well as access regimes; establish restrictions on access to originals of particularly valuable and rare documents, as well as worn-out documents (with the submission of a copy instead of the original).
5.3. Determine, in accordance with the legislation of the Republic of Kazakhstan, the types and amounts of compensation for damages caused to the library by users.
5.4. Establish the terms of deprivation of library use rights for users who violate these Rules. For violations not covered by paragraph 4 of these Rules, NABRK administration reserves the right to take an individual approach to each specific case.
5.5. Establish, in accordance with the legislation of the Republic of Kazakhstan and the Charter of the National Academic Library (NABRK), the nomenclature and prices (tariffs) for paid services provided by the library.
6. NABRK User Service Responsibilities
6.1. Ensure the implementation of NABRK user rights established by these Rules.
6.2. Develop library collections; manage their accounting, storage, and use in accordance with the NABRK Charter, and ensure their safety and security.
6.3. Improve library and information services; study user library and information requests to fully satisfy them.
6.4. Provide:
- users with up-to-date information on all types of services provided by NABRK; changes in the operating hours of NABRK, its divisions, and service procedures; amendments and additions to NABRK's Rules of Use and other documents regulating the relationship between NABRK and its users;
- the quality and culture of user service;
- necessary amenities and comfort in reading rooms;
- user safety in emergency situations;
- maintain the confidentiality of personal data of users.
7. Responsibility of NABRK Officials for User Service
7.1. NABRK officials are responsible for:
- inadequate user service, in accordance with their job responsibilities and the Regulations on the relevant NABRK divisions;
- malfunction of provided office equipment;
- disclosure of users' personal data.
8. Other Terms
8.1. The library administration is not responsible for users' personal belongings left unattended.